Coalition

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The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service, and support.
Since 1989 American Support has delivered exceptional inbound and outbound telesales results to some of America’s largest companies. Count on consistent performance from American Support, with three US-Based Contact Centers and highly trained Virtual Agents across the country.
Convergent is one of America’s largest revenue cycle, receivables and customer care management companies, with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others.
Hilton Worldwide employs nearly 800 service men and women at their hotels and offices around the globe. In partnership with Recruit Military and other community-based organizations, they are pledging another 3.5 percent of their Hilton@Home call center positions to military spouses through 2014. The Hilton@Home program is part of Hilton Worldwide’s global sales & customer service network, provides 24-hour assistance to their guests, handles more than 34 million calls annually and is highly regarded for its flexible, home-based career opportunities. Additionally, the program offers benefits enjoyed by all Hilton Worldwide employees including a 401(k) savings plan, paid time off, hotel discounts globally and more.
NOVO 1 is an outsource contact center providing American-based inbound and outbound customer relationship management solutions for its clients. Since 1987, Dallas-Fort Worth. Texas based NOVO 1 has dedicated itself to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands.
ACCENT, a member of the MDC Partners Network, is the performance marketing company for marketers who need to maximize their brand's ability to engage with consumers and influence behavior, while generating a better return on investment. The company's data-driven approach transforms customer service touchpoints across the phone, online and social media channels into powerful relationship and brand-building tools.
The Association for the Blind and Visually Impaired (ABVI), founded in 1911, is a premiere provider of vision rehabilitation services to people who are blind or visually impaired throughout the Greater Rochester, Finger Lakes, and Southern Tier areas of New York.
ACE Global is an industry-leading operator of call centers and Business Process Outsourcing (BPO) around the world serving Fortune 500 clients. ACE Global offers a full spectrum of services to companies in a variety of industries, using innovative technology and highly trained staff to create customized solutions to meet client needs.
GryphoneGlobal is a telecommunications sales company offering a variety of sales strategies and proven methods to increase sales production. They use proprietary verification metrics systems to ensure the customer’s product or service is offered to their requested target market accurately and honestly. Their contact centers and inside sales teams offer lead generation, superior sales results, custom reporting, and 100% compliance.
Prosperity America, Inc., and its subsidiaries offer clients high quality call center services, receivables management programs and healthcare related revenue cycle services.