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The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service, and support.
Since 1989 American Support has delivered exceptional inbound and outbound telesales results to some of America’s largest companies. Count on consistent performance from American Support, with three US-Based Contact Centers and highly trained Virtual Agents across the country.
Convergent is one of America’s largest revenue cycle, receivables and customer care management companies, with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others.
Hilton Worldwide employs nearly 800 service men and women at their hotels and offices around the globe. In partnership with Recruit Military and other community-based organizations, they are pledging another 3.5 percent of their Hilton@Home call center positions to military spouses through 2014. The Hilton@Home program is part of Hilton Worldwide’s global sales & customer service network, provides 24-hour assistance to their guests, handles more than 34 million calls annually and is highly regarded for its flexible, home-based career opportunities. Additionally, the program offers benefits enjoyed by all Hilton Worldwide employees including a 401(k) savings plan, paid time off, hotel discounts globally and more.
NOVO 1 is an outsource contact center providing American-based inbound and outbound customer relationship management solutions for its clients. Since 1987, Dallas-Fort Worth. Texas based NOVO 1 has dedicated itself to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands.
ACCENT, a member of the MDC Partners Network, is the performance marketing company for marketers who need to maximize their brand's ability to engage with consumers and influence behavior, while generating a better return on investment. The company's data-driven approach transforms customer service touchpoints across the phone, online and social media channels into powerful relationship and brand-building tools.
The Association for the Blind and Visually Impaired (ABVI), founded in 1911, is a premiere provider of vision rehabilitation services to people who are blind or visually impaired throughout the Greater Rochester, Finger Lakes, and Southern Tier areas of New York.
ACE Global is an industry-leading operator of call centers and Business Process Outsourcing (BPO) around the world serving Fortune 500 clients. ACE Global offers a full spectrum of services to companies in a variety of industries, using innovative technology and highly trained staff to create customized solutions to meet client needs.
GryphoneGlobal is a telecommunications sales company offering a variety of sales strategies and proven methods to increase sales production. They use proprietary verification metrics systems to ensure the customer’s product or service is offered to their requested target market accurately and honestly. Their contact centers and inside sales teams offer lead generation, superior sales results, custom reporting, and 100% compliance.
Prosperity America, Inc., and its subsidiaries offer clients high quality call center services, receivables management programs and healthcare related revenue cycle services.
CTC TeleServices takes a no-nonsense approach to every client relationship, and provide you with the results. Have a network of over 1,000 seats across the country.
OLC Global provides market research data collection and teleservices contact center solutions.
OneTouch Direct specializes in developing integrated direct response marketing programs supported by our state-of-the-art call center services.
My365Assistant.com is a full-service online personal assistant service. Providing office and personal assistance, web and graphic design, sales, marketing and online social media development focusing specifically on affordable tailored service for businesses.
Agility Marketing is a nationally recognized provider of customer relationship management (CRM) services, specializing in a highly professional approach to direct marketing and customer care.
The San Diego Futures Foundation provides computer donations and technical services to improve the futures of San Diego County's underserved kids, teens, seniors, veteran
Unicom is a call center operated by agents servicing the corporate sector, the service industries as well as the medical community, ranging from international communications to business continuity and disaster recovery.
Sitel is a world leader in outsourced customer care services with more than 26 years of industry experience. Sitel provides clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency.
As a leader in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes.
Our firm is one of the leading firms in the area. By combining our expertise, experience and the energy of our staff, each client receives close personal and professional attention. Our high standards, service and specialized staff spell the difference between our outstanding performance, and other firms. We make sure that every client is served by the expertise of our whole firm.
Founded in 1988, BPA International has provided over 100 clients with millions of observations and countless recommendations on how to improve their Call Center activities and businesses as a whole. BPA was formed by a group of like-minded people who were interested in radically altering the approach to the development of Customer Service Delivery, Sales and Support principally within Call Centers.
Alpine Access is the world's leading outsourcer of call center services using home-based, virtual customer service agents. Their business outsourcing solutions and processes use home based representatives in the areas of telephone sales and service.
As the world’s largest telemessaging (telephone answering) firm and full service provider of Inbound, Outbound and E-bound call center services, AnswerNet provides customizable business solutions for over 35,000 clients throughout North America. AnswerNet’s award-winning call centers handle over 50 million phone and Internet contacts each year.
We have been on the work at home business for 4 years. The benefit to you is that your trail has already been blazed. We will work with you to guide you on your path to working from your home office. Welcome to no gas, no handing over your kids, and to flexibility and OPTIONS. Welcome to Abrooke Life. Freedom awaits you.
ASHAUN, LLC delivers exceptional customer service to your clients, invisibly and seamlessly. Our team ensures that your customer relationships and brand loyalty are not merely retained, but significantly improved, thereby freeing your time and resources to focus on your company’s core competencies.
Arise Virtual Solutions Inc. is the world’s leading provider of virtual business services for brands seeking to improve business results through their sales and service channels. We customize and deliver high-quality voice, e-mail, and chat customer service, technical support, and sales through a network of entrepreneurial, self-incorporated home-based Arise Certified Professionals (ACPs) in the United States, Canada and the United Kingdom/Ireland.
We have founded ourselves on the principal that we are the best in the world at customer acquisition for top brand name products and services that target homeowners. It doesn’t stop there. It has infiltrated throughout our entire company.
Located in St. Clair Shores, MI, Back Office Support Systems (B.O.S.S) partners with companies that are looking to achieve higher operational effectiveness by lessening the administrative burden and lowering any unnecessary operating costs. For nearly a decade, B.O.S.S. has provided complete back office support and business process outsourcing solutions that include: Contact Center Solutions & Technologies, Billing and Data Management services. We reach customers not only by traditional contact center methods, but by multichannel marketing methods to help drive results.
Since 1915 we’ve been positively impacting the world of those who are blind or visually impaired. Although Bosma Enterprises started as a small group, we are now over 150 strong and provide services including job training, employment and placement, rehabilitation (on site and in-home), and outreach programs that touch youth to seniors.
Incept is a conversational marketing firm that specializes in developing and strengthening relationships with your current and potential customers, on your behalf.
As a global leader of customer acquisition and service solutions, Etech has a proven history of helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. For more than a decade, Etech has been a pioneer of introducing and supporting innovative business solutions. Whether applying our expertise to customer retention, monitoring efforts, or technical advancements, Etech delivers unsurpassed excellence.
CallAssistant, L.C. is a trusted outsourcing teleservices company that provides solutions for firms in various sectors including: financial, political, healthcare, higher education and insurance.
Call Centers 24x7® is a privately-held company headquartered in Port Angeles, Washington. We supply businesses, governments, organizations and professional offices with support services provisioned from within the United States. We specialize in answering your phones and emails. We provide quality customer service, monitoring, answering services and technical support. We also offer a full range of complementary services including ecommerce support, web-based live chat, shipping and order fulfillment, mailing services, and outbound services. Our distributed rural workforce model© enables us to provision these domestic-outsourced business support services within the United States at prices competitive with offshore and blended offerings. These domestic-provisioned services are also known as onshore call center services, or onshore outsourcing.
CCA is an organization that recognizes the correlation of offshoring and impact on customer dissatisfaction. Formed specifically to bring jobs back to the United States, CCA utilizes next-generation technology platforms to provide innovative services to increase customer satisfaction and loyalty. CCA is headquartered in Orlando, Florida, and provides customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology, transportation and leisure industries.
Diversified Staffing Services offers a unique approach to staffing by focusing on the candidate. Our recruiters take the time to understand a person’s reasons for looking for a job before sending them into one. We do everything we can to connect people with employers they’ll get on well with. We can do that because we understand what our job really entails – it’s building great relationships. Our candidate-first approach ensures quality in all of our services.
DialAmerica, headquartered in Mahwah, New Jersey, is one of the nation's largest privately owned telesolutions companies. We've been around since 1957 - plenty of time to learn what works best for our clients. Our 5,000 employees work on behalf of our clients every day, making millions of calls - and millions of dollars in transactions. Scores of Fortune 500 companies partner with us over and over again because of three unwavering principles that drive us: We are passionate about what we do. Our people go beyond the call. There's no room for mediocrity.
Linksys Call Solutions is one of the nation’s top inbound / outbound call centers and answering services, a company built on technological innovation and a philosophy of exceptional customer service. Linksys Call Solutions has more than 25 years of experience working with our many clients to provide both standard and fully customized answering and call center service solutions for a wide variety of industries, from manufacturing and sales to wholesale, magazine and website content subscriptions, medical, government (federal, state and local), and much more.
Diversified Staffing Services offers a unique approach to staffing by focusing on the candidate. Our recruiters take the time to understand a person’s reasons for looking for a job before sending them into one. We do everything we can to connect people with employers they’ll get on well with. We can do that because we understand what our job really entails – it’s building great relationships. Our candidate-first approach ensures quality in all of our services.
Interactive Northwest, Inc. (INI) was founded in 1992 to provide custom communication solutions built upon leading interactive voice response (IVR) and telephony platforms. Early on, INI established itself as one of the first companies to provide combined expertise in network and host connectivity, database integration, and telephony networks needed to deploy advanced communication solutions. Today, the company is recognized for its expertise in the voice response, speech recognition, and computer-telephony integration (CTI) arenas.
Located in Lancaster, Pennsylvania, The Jay Group is the culmination of the entrepreneurial vision of J. Freeland Chryst (Jay), who founded the company in 1965. Current CEO Dana Chryst purchased controlling interest from Jay in 2000. Today our focus on the fundamental principles instituted by Jay-commitment to integrity, value engineering, and providing extraordinary service-have established us as a valuable ally for some of Corporate America's largest and most successful marketers.
LiveXchange Corporation in a US, Canada, and UK based company and inventor of the work from home business models and solutions.
From Fortune 500 corporations serving a worldwide clientele to mid-size companies targeting niche audiences, we are the link that connects companies to consumers and businesses to other businesses. From our seven locations in Iowa and Minnesota, our 500-plus dedicated telemarketing professionals speak with everyone imaginable, from farmers to doctors to business owners. In providing exceptional B2B and B2C call center services, sales and lead generation, phone surveys and publication renewal calling, we help clients achieve new found levels of success. We’ve been doing it for two decades. Now, we’re ready to do it for you.
NorthWest Direct Teleservices runs dedicated call centers that drive outbound and inbound sales for companies that need an edge and value truly strategic business partnerships.
As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, and sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. InfoCision raises more money over the phone for nonprofits than any other teleservices company in the world. Since 1982, we have provided the highest quality inbound and outbound teleservices to some of the world’s leading organizations. We also provide innovative business-to-business and business-to-consumer solutions to a diverse group of clients from small businesses to Fortune 100 companies. With nearly 4,000 employees and 37 blended call centers, InfoCision maintains industry-high service levels and consistently delivers its clients unmatched results.
The Kunnect solution delivers the features and benefits of expensive premise-based systems, but without the hidden costs. Call centers around the world rely on Kunnect to deliver true call center software in the cloud, allowing for flexible expansion, ease of use and carrier grade reliability. The solution is ideal for remote at home agents leveraging any broadband connection
National Telecommuting Institute, Inc. (NTI) offers high-quality, cost-effective virtual staffing services. Founded in 1995 as a 501(c)(3) nonprofit organization, NTI pursues its mission to identify and develop work-at-home jobs for homebound Americans who are physically disabled.
Quality Customer Service & Sales (QCSS, Inc.), a Chicagoland-based smart center, increases companies’ efficiencies and effectiveness through outsourced inbound and outbound services. As a hybrid call center and telemarketing firm with integrated multi-touch capabilities, QCSS empowers clients to achieve aggressive sales targets through progressive sales systems and proven client nurturing strategies. Entirely domestic, QCSS is passionate and committed to having an active role in creating employment opportunities and stimulating US economic growth.
PCCW Limited (PCCW) is the holding company of HKT Group Holdings Limited, Hong Kong's premier telecommunications provider and a world-class player in Information and Communications Technologies (ICT).
Quality Contact Solutions is proud to be a part of the Jobs for American Coalition. We are fully committed to contact center job growth in the United States of America.
Onshore@Home founders have 30 plus years of experience in the Information and Technology field. With their combined expertise in Service Desk, Data Center Operations, Infrastructure Management, Data Security and Remote Solutions, onShore@Home is blazing trails in the “Home Staffing” market.
Rural America OnShore Outsourcing, Inc., with State Headquarters and Business Development Centers nationwide is a USA owned and operated USA leading Onshoring company. We make it simple, secure, and profitable for companies of all sizes to outsource even their most challenging projects. Onshore means Rural America employs professionals from within Rural America, not from overseas. Rural America provides business outsourcing services using lower cost rural based professionals so that Companies don't have to send projects offshore or use expensive urban vendors.
S & P Consulting Services is a New Jersey based professional consulting firm with practices in application software development, technology consulting, project management and outsourcing. The S&P leadership team has more than 100 years of combined experience in application software development, project management and consulting especially in financial services. Our partners have advised leading Fortune companies and have lead in various capacities responsible for many mission critical projects.
Safelite Group, Inc. was founded in 1947. Throughout our more than 60 years of service, our company has grown from a single store in Wichita, Kansas, to a national auto glass provider, serving nearly 4 million customers per year.
As an organization Senture may not be as familiar as others. However, the team is hardly wet behind the ears! Highly experienced and qualified professionals abound throughout the organization-management to customer care agents to technical services. Senture is about more than experience. It's also about values. Together they are a winning combination and they are rare in any industry. Senture is blessed with both, and they combine to give each customer a laser-beam focus on quality and improvement.
Smart Moms was founded in 2003 to provide a highly skilled workforce of stay-at-home moms to small and medium businesses. We have helped over 300 businesses find moms and dads with professional skills who are committed to part-time, virtual, flexible full-time and contract work opportunities that allow parents meet their lifestyle demands and employers meet their business goals.
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 52 million customers at the end of 2Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
StarTek is a business process outsourcing (BPO) company dedicated to service. For over 20 years, we have been committed to serving the needs of our clients and their customers. StarTek is consistently ranked #1 by our clients, but just as importantly, ranked #1 by our clients’ customers. We are a catalyst enabling our clients to earn the JD Power and other coveted industry quality awards.
At Thomas L. Cardella & Associates, we offer clients a unique combination of talent, experience, and expertise in the sales and service environment, Inbound Services at Thomas L. Cardella & Associatesincluding inbound, outbound, email and web chat capabilities.
TRITTON™ was founded in 2000 and has since evolved and transformed into a brand that is recognized worldwide. Best known for our critically acclaimed high performance gaming Headsets and USB External Video Card Technology. Today, TRITTON™ has expanded its key markets to include: Gaming Audio, Mobile Audio, USB Video Technology and Bluetooth Technology.
UNI Partners, Inc. is a company designed to pair user groups of American companies with global suppliers of call center services. Originally founded in 2002, UNI placed millions of hours of client call center business with some of the leading suppliers in our industry.
Vocalcom North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, Vocalcom is a global leader in manufacturing and implementation of Call Center Solutions. Vocalcom’s call center technology product, which recently won the 2011 TMC Labs Innovation Award, is highly rated, offering inbound, outbound and blended calling with true predictive dialing, integrated customer relationship management, email, fax, document distribution, and chat with its dialing features. Over 5,000 call centers and over 650,000 agents are using Vocalcom’s dialer features around the world, and the company has seen unprecedented growth of new customers in just the first quarter of 2011.
VCC was formed to promote the financial well-being and economic independence of US Service Veterans, primarily those with physically debilitating injuries and to utilize the leadership, discipline and skills engrained by their training and service.
TPG TeleManagement, Inc. is a leading provider of independent quality monitoring and CRM strategic services for the Fortune 500 with over thirteen years creatively serving the contact center marketplace. TPG TeleManagement provides a valued set of services to our clients, helping them to improve their business performance while mitigating risk by collecting, through call monitoring, the key drivers of sales and service performance through satisfied customers. We make decisions for our clients against this proprietary data set. We turn "metrics into insight."
SupportSeven is a 200 seat call center located in Chattanooga, TN. We provide call center services customized to fit the needs of our clients. We integrate personal integrity and a strong commitment to the values of service in everything we do - inside and out. It's our goal every day to