Sitel adding 150 jobs at Oak Ridge center

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11 April 2011
A call-center facility that already employs 500 people is adding another 150 positions, effective immediately, at its 12-year-old operation.

A similar number of employees was added a year ago at Sitel, located in Commerce Park.

"The last expansion resulted in tremendous personnel growth, with many of those call center agents moving into managerial roles," said John Miller, site director of the company's Oak Ridge facility.

Sitel is seeking new employees to provide "inbound call center services for a leading consumer loan banking and casualty insurance company," according to a news release.

The new client isn't identified.

The company intends to hire more consumer loan associates and property casualty licensed insurance agents, officials said.

Sign-on bonuses are being offered to currently licensed insurance agents, while pre-certification training will be given qualified applicants with general knowledge of the banking, credit and mortgage industries.

Sitel merged with ClientLogic, which formerly operated the Oak Ridge customer service center, in 2007. That Oak Ridge facility opened in 1999.