J. Crew selects San Antonio for 200-employee customer service center

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14 March 2011
Retailer J. Crew Group has announced plans to open a new customer contact center in San Antonio.

Plans call for a 45,000-square-foot facility that is to be fully functional by mid-summer 2011. The support center will be located at 814 Arion Parkway in North Central San Antonio.
Over the next three years, J. Crew plans to hire over 200 full-time employees for the customer-service center. Numerous part-time and seasonal jobs will also be available, according to

Tony Brown, senior vice president of J. Crew's global supply chain division.

The new San Antonio operation will augment J. Crew's existing call center operations in Lynchburg, Va., Brown adds.

J. Crew entered the country's retail scene in 1983 with the launch of its inaugural catalog. Six years later, the retailer opened its first brick-and-mortar store in New York City. Today, the company boasts more than 240 stores that sell fashion for men, women and children - from cashmere, to denim, to khakis, jackets and even wedding dresses.

As is the case with the existing customer service facility in Virginia, the new San Antonio center will provide services that include personal shopping assistance, live-chat customer service, and in-store phone support.

"After an extensive search throughout the Western U.S., we are excited about our new location and the opportunity for our employees to live and work in a great city like San Antonio," Brown says.

"We are thrilled that J. Crew has selected San Antonio for their new customer contact center," adds Kenny Wilson, chair of the San Antonio Economic Development Foundation. "Not only will their business add to our growing, diversified, business community, their customer contact center will provide additional opportunities for people in the region and strengthen our economy."

Earlier this month, J. Crew was officially acquired by private equity firms TPG Capital and Leonard Green & Partners in a $3 billion deal - a transaction that resulted in the company, which was formerly traded over the New York Stock Exchange, becoming a privately held retailer. The company is based in New York City.

The J. Crew deal marks the latest call-center coup for the Alamo City, which has recently welcomed call centers operated by high-profile firms such as technology firm VMC, and the Kohl's department store chain. Meanwhile, several other current call-center operators - including information-services firm kgb USA, telemarketer West Corp. and health care firm Carenet - have expanded their local operations.