US company moves back call center from India

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22 July 2011

Carbonite, a Boston-based company providing online data backup services, is in the process of replacing its call centre in India with one in the United States.

Despite higher costs in the US, Carbonite says it has taken the step due to high turnover among its Indian staff, and complaints about the quality of service provided.

The company is hiring staff for its new call centre in the north-eastern state of Maine. The centre was set up in June and expects to have 150 employees by the end of the year, going up to 250 by the end of 2012. This operation will replace Carbonite's call centre in India, which will be closed by the year-end, according to statements of company officials, sending home around 150 workers. 


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