Virtual Contact Center Software at the Heart of U.S. Recovery

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27 September 2011

Virtual contact center software has enabled a revolution. With the ability to access all the tools an agent needs from the cloud,
businesses gain a less expensive alternative to premise based
technology, and the ability to hire outside their geographical


But that’s not the only thing this software advancement is enabling.
According to well respected leaders and studies, the ability to outfit
remote agents is also boosting the slumping economy of the United

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