Call center head finds perfect balance of work, service

Share on Twitter
Font Size A A A Print Email Bookmark
14 December 2011

Fort Wayne—On a typical day, inquiries about garbage and leaf collections or pothole repairs keep phones at the City of Fort Wayne’s 3-1-1 call center ringing off the hook. From their cluster of cubicles at Citizens Square, call takers have handled every question imaginable—and they are ready with answers.

Read More:

http://www.frostillustrated.com/atf.php?sid=9639