Some call center work heads back to U.S.

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6 December 2011

You're a Sirius XM Radio customer in Cincinnati calling to renew your satellite radio service. Or your subscription ran out and you get a telemarketer call at your Winnipeg, Manitoba, home, trying to get you to re-up.

That phone traffic across the U.S. and Canada likely is coming from or going to a Henrietta strip mall. And in 2012, DialAmerica plans to move to larger space on Brighton-Henrietta Townline Road and add to its staff by as much as 40 percent.

These are boom times for many call center operations. Verizon Wireless' Henrietta call center employs about 1,200 people, up from 900 five years ago and 100 in 2000.

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