jobs4america Recognizes US Contact Center Job Growth In 2012

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18 February 2013
77,706 Net New US Contact Center Jobs Created

CHAPEL HILL, N.C., February 15, 2013  Between January 1, 2012 and December 31, 2012 jobs4america recorded  77,706 net new US contact center jobs created.

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For 2012, the results are:

January 1, 2012 through December 31, 2012 Top 10 US Site Expansion/Openings:

Company

# of
Jobs

City

State/Country

Industry

Type

TeleTech

7,500

Home
Agents

USA

BPO

Expansion

Apple

3,600

Austin

TX

Technology

Expansion

ACCT

2,000

Sacramento

CA

BPO

New

N.E.W.
Customer Service

1,800

Home
Agents

USA

BPO

Expansion

BB&T

1,700

Greensboro

NC

Financial
Services

New

T-Mobile

1,400

Various
Sites

USA

Telecommunications

Expansion

JPMorgan
Chase

1,200

N/A

DE

Financial
Services

Expansion

Nationstar
Mortgage

1,200

Irving

TX

Financial
Services

Expansion

Aegis

1,000

Irving

TX

BPO

Expansion

QBE
Insurance

1,000

Chandler

AZ

Financial
Services

New

 

 

January 1, 2012 through December 31, 2012 Top 10 US Site Closure/Downsizing:

Company

# of
Jobs

City

State/Country

Industry

Verizon
Wireless

1700

Multiple
Sites

USA

Telecommunications

Verizon
Wireless

1,000

Houston

TX

Telecommunications

Verizon

943

Houston

TX

Telecommunications

Verizon
Wireless

850

Bellevue

WA

Telecommunications

Metlife

804

Irving

TX

Financial
Services

Verizon
Wireless

750

Southfield

MI

Telecommunications

NCO
Group

685

Greensboro

NC

BPO

American
Airlines

680

Tucson

AZ

Travel

T-Mobile

615

Frisco

TX

Telecommunications

QVC

600

Chesapeake

VA

Retail

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America with a goal of creating 100,000 new US based contact center jobs before December 31, 2013.  jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. 

jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs. 

 

About Site Selection Group, LLC


Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the
utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact
Jeff Sheehan at 214-271-0565