jobs4america Recognizes US Contact Center Job Growth In 2013

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10 February 2014
98,666 Net New US Contact Center Jobs Created

CHAPEL HILL, N.C., February 10, 2014  Between January 1, 2013 and December 31, 2013 jobs4america recorded  98,666 net new US contact center jobs created.

“2013 has been an incredible growth year for the US Contact Center industry,” stated Matt Zemon, Chairman of jobs4america and CEO of America Support.  “More and more companies are looking to quality US contact center agents to handle their sensitive customer service calls and to increase sales ,” Zemon continued.  “We commend financial service companies such as GEICO, Towers Perrin and USAA along with healthcare and retail organizations such as General Dynamics and Kohls  for expanding their US operations,” Zemon continued.  We also commend all the organizations that are choosing to outsource to BPOs such as Aegis, Maximus, Convergys and Aegis, all with a strong US presence.

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For 2013, the results are:

January 1, 2013 through December 31, 2013 Top 10 US Site Expansion/Openings:

Company

# of Jobs

City

State/Country

Industry

Type

GEICO

2,000

Carmel

IN

Financial Services

New

Aegis

1,800

Irving

TX

BPO

Expansion

Maximus

1,800

Boise

ID

BPO

New

Convergys

1,600

Charlotte

NC

BPO

Expansion

Towers Perrin

1,600

Richardson

TX

Financial Services

New

General Dynamics

1,600

Sandy

UT

Healthcare

New

Kohl's

1,500

Dallas

TX

Retail

New

General Dynamics

1,400

Lynn Haven

FL

Healthcare

New

Aegis

1,400

Killeen

TX

BPO

Expansion

USAA

1,215

Tampa

FL

Financial Services

Expansion

 

January 1, 2013 through December 31, 2013 Top 10 US Site Closure/Downsizing:

Company

# of Jobs

City

State/Country

Industry

Type

One West Bank

725

Austin

TX

Financial Services

Closed

Citibank

700

Las Vegas

NV

Financial Services

Downized

State Farm

600

El Paso

TX

Financial Services

Closed

Center Partners

600

Fort Collins

CO

BPO

Closed

Center Partners

578

Liberty Lake

ID

BPO

Closed

Bank of America

550

Beachwood

OH

Financial Services

Closed

Bank of America

543

Fresno

CA

Financial Services

Closed

HP

500

Conway

AR

Information Technology

Downized

Sykes

500

Wilton

ME

BPO

Closed

Xerox

500

Cary

NC

BPO

Downized

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America with an original goal of creating 100,000 new US based contact center jobs in a two year period.  jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. 

jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs.

 

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565