jobs4america pledges to create another 100,000 US based jobs over next two years

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17 February 2014
After successfully meeting their first job creation goals, jobs4america launches a second ambitious agenda

CHAPEL HILL, N.C., February 17, 2014  Between January 1, 2012 and December 31,
2013, jobs4america recorded 176,372 new US contact center jobs created, 76,372
more than their 100,000 original goal. 
With this first goal met, jobs4america is ready to do it again. 

“We are pleased to announce that the US Contact Center industry is responsible for the creation of almost 180,000 net new jobs in a trying economy,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “In 2012 we had a dream of creating 100,000 new US based contact center jobs.  Thanks to the efforts of companies across America we have met this goal and are ready to do it again.”

Jobs4america uses data compiled by Dallas-based Site
Selection Group to record US job creation. 
Over the two-year period, the results are:

2012-2013 US Call Center Jobs Created Results:

 

  •  Jobs created from new US call center sites:  84,971
  • Jobs created from expansions of existing US call
    center sites:
      143,319
  •  Jobs lost due to downsizing and closures of
    existing sites:
      51,918
  •  Total net new US call center jobs created:  176,372

 

“During 2012 and 2013 many US companies recognized that using US call center agents resulted in a better customer experience and more sales,” continued Zemon. “We are thankful to those companies that chose to expand their US operations and to bring the jobs back home.”

 

2012-2013 Top US Contact Center Job Creators:

 

  1. TeleTech
  2. Aegis
  3. Apple
  4. General Dyamics
  5. ACCT
  6. Geico
  7. N.E.W. Customer Service
  8. BB&T
  9. Convergys
  10. Towers
    Perrin

 

 

About jobs4america:
Founded in 2012, jobs4america is a coalition of forward-looking business
leaders committed to creating jobs in America with an original goal of creating
100,000 new US based contact center jobs in a two year period.  jobs4america advocates the value of U.S.
based workers to enhance both customer experiences and the U.S. economy.  jobs4america’s current goal is to create
another 100,000 new U.S. based contact center jobs by December 31, 2015. 

jobs4america invites like-minded companies, big and small,
to join in our goal of creating US based jobs.

 

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives
firm specializing in call center site selection services.  They provide
four core services including location advisory, economic incentive services,
real estate services and economic development consulting. Through the
utilization of cutting-edge databases and analytical tools, their experts can
maximize the efficiencies of location decisions for corporations around the
world. For additional information, please visit their website at www.siteselectiongroup.com
or contact
Jeff Sheehan at 214-271-0565