jobs4america Recognizes US Contact Center Job Growth In Quarter Two

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4 August 2014
16,395 Net New US Contact Center Jobs Created

CHAPEL HILL, N.C., August 4, 2014  Between April 1, 2014 and June 30, 2014, jobs4america recorded 16,395 net new US contact center jobs created.

“Once again, the numbers are showing that companies continue to recognize the value of US based contact center agents,” stated Matt Zemon, Chairman of jobs4america and CEO of America Support.  “We commend telecommunications companies like Asurion, Comcast and Frontier Communications along with financial service organizations like Alliance Data and Nationwide Insurance for expanding their US operations,” Zemon continued.  “We also commend all the organizations that are choosing to outsource to BPOs with a strong US presence including Chime Soutions, IBEX Global, ACCT, Red Vetures and Targeted Metrics.”

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For quarter one, the results are:

 

April 1, 2014 through June, 2014 Top 10 US Site Expansion/Openings:

Company

# of Jobs

City

State/Country

Industry

Type

Chime Solutions

1,120

Morrow

GA

BPO

New

IBEX Global

800

Spring Hill

TN

BPO

Expansion

Asurion

800

Las Vegas

NV

Telecommunications

New Site

Alliance Data

700

Columbus

OH

Financial Services

Expansion

ACCT

625

Junction City

KS

BPO

New Site

Nationwide Insurance

600

Columbus

OH

Financial Services

Expansion

Comcast

600

Hudson

NH

Telecommunications

New Site

Red Ventures

580

Charlotte

NC

BPO

New Site

Frontier Communications

550

Provo

UT

Telecommunications

New Site

Targeted Metrics

535

Kansas City

KS

BPO

New

 

April 1, 2014 through June 30, 2014 Top 10 US Site Closure/Downsizing:

Company

# of Jobs

City

State/Country

Industry

Type

General Dynamics

645

Sandy

UT

Healthcare

Downsized

Bank of America

540

Charlotte

NC

Financial Services

Downsized

Express Scripts

418

Ft. Worth

TX

Healthcare

Downsized

General Dynamics

300

Lynne Haven

FL

Healthcare

Downsized

APAC

239

Charlotte

NC

BPO

Closed

Nielson

237

Radcliff

KY

BPO

Closed

Scarborough Research

220

Sarasota

FL

BPO

Closed

Convergys

200

Watertown

NY

BPO

Downsized

AT&T

200

Springfield

IL

Telecommunications

Closed

Century Link

160

Seattle

WA

Telecommunications

Closed

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America with an original goal of creating 100,000 new US based contact center jobs in a two year period.  jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy.  jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.

jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs.

 

 

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565