US Contact Center Industry Creates Nearly 50,000 New Jobs in 2014

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2 February 2015
14,544 Net New US Contact Center Jobs Created between October 1 and December 31, 2014

CHAPEL HILL, N.C., February 2, 2015  Between October 1, 2014 and December 31, 2014, jobs4america recorded 14,544 net new US contact center jobs created. With quarter four’s strong numbers, jobs4america is at 49,569 net new US contact center jobs for 2014. “For three quarters in a row the American contact center industry continues to grow,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “In the last half of 2014 the US contact center industry created 3,839 more jobs than the total new contact center jobs created anywhere else in the world. This quarter we are particularly thankful that companies like Unisys, Comcast, AAA and Congnizant have chosen to expand their US presence,” Zemon continued. “We also commend all the organizations that are choosing to outsource to BPOs that are growing their US presence including IBEX Global, Convergys, APAC, Teletech, Alliance Data Systems and Alorica.”

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation. For quarter four, the results are:

October 1, 2014 through December 31, 2014 Top 10 US Site Expansion/Openings:

Company

# of Jobs

City

State/Country

Type

IBEX
Global

1000

San
Antonio

TX

BPO

Convergys

900

St.
Louis

MO

BPO

Unisys

700

Augusta

GA

Technology

APAC

682

Tucson

AZ

BPO

Comcast

600

Hudson

NH

Telecommunications

Teletech

600

McAllen

TX

BPO

AAA

580

Salt
Lake City

UT

Insurance

Alliance
Data Systems

530

Lenexa

KS

BPO

Alorica

500

Tulsa

OK

BPO

Cognizant

500

Charlotte

NC

Technology

 

October 1, 2014 through December 31, 2014 Top 10 US Site Closure/Downsizing: 

Company

# of Jobs

City

State/Country

Type

Wingspan

300

Monroe

LA

Financial Services

Downsized

 

Assurion

232

Rapid City

SD

Financial Services

Closed

 

Sykes

200

Fayetteville

NC

BPO

Downsized

 

Corinthian Colleges

200

Colorado Springs

CO

Other

Closed

 

Netflix

188

Hillsboro

OR

Technology

Closed

 

Telerx

156

Allentown

PA

BPO

Closed

 

Financial
Management Solutions

130

Rockford

IL

Collections

Closed

 

Verizon

117

Erie

PA

Telecommunications

Closed

 

Sears

112

Columbus

OH

Retail

Closed

 

Living Social

100

Tucson

AZ

Other

Downsized

 

                     

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their
goal of creating U.S. based jobs

For further information visit: www.jobs4america.net

 

About Site Selection
Group, LLC:
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com
or contact
Jeff Sheehan at 214-271-0565