US Contact Center Industry Creates 13,669 New Jobs in 1st Quarter of 2015

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20 April 2015
7,965 Net New US Contact Center Jobs Created between January 1, 2015 and March 31, 2015

CHAPEL HILL, N.C., April 20, 2015  Between January 1, 2015 and March 31, 2015, jobs4america recorded 13,669 new US jobs announced by the contact center industry.  After accounting for 5,704 lost jobs due to call center and closures, there were still 7,965 net new US contact center jobs created. 

 

“Quarter after quarter the American contact center industry continues to grow,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “This quarter we once again recognize AAA for their continued job creation as well as BPO’s like Convergys, HGS and Teleperformance for continuing to promote the value of US-based sales and customer service to their clients.”  

 

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For quarter four, the results are:

 January 1, 2015 through March 31, 2015 Top 10 US Site Expansion/Openings:

 

Company

# of Jobs

City

State/Country

Type

Corporate Call Center

1,400

Blue Bell

PA

BPO

Convergys

1,000

Phoenix

AZ

BO

HGS

750

El Paso

TX

BPO

Teleperformance

750

Louisville

KY

BPO

Startek

682

Hamilton

OH

BPO

AAA

600

Clearfield

UT

Financial Services

Servicom

400

Rockford

IL

BPO

Convergys

400

Watertown

NY

BPO

Moneypenny

400

North Charleston

SC

BPO

Firstsource

350

Eugene

OR

BPO

 

January 1, 2015 through March 31, 2015 Top 10 US Site Closures/Downsizing:

Company

# of Jobs

City

State/Country

Type

Maximus

1,500

Boise

ID

Closed

Closed

Wells Fargo

1,000

Milwaukee

WI

Financial Services

Closed

Sitel

675

Augusta

GA

Downsized

Downsized

Nationwide Insurance

600

Canton

OH

Financial Services

Closed

Nationwide Insurance

340

Lynchburg

VA

Financial Services

Closed

Sitel

278

Painted Post

NY

BPO

Downsized

NCO

270

Lenexa

KS

BPO

Closed

iQor

251

Pueblo

CO

Downsized

Downsized

NCO Group

179

Kansas City

MO

BPO

Downsized

Strategic Fundraising

100

Springfield

MO

Closed

Closed

                 

 

# # #

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

 

 

About Site Selection Group, LLC:


Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact
Jeff Sheehan at 214-271-0565