Strong Q4 Results Drive 18% Annual Increase in New Customer Service Jobs Over 2014Share on Twitter
CHAPEL HILL, N.C., January 25, 2016 -- Between October 1, 2015 and December 31, 2015, jobs4america recorded 15,917 new U.S. jobs announced by the contact center industry. After accounting for 2,390 lost jobs due to call center downsizing and closures, there remain 13,527 net new US contact center jobs created during the fourth quarter.
For calendar year 2015 net new customer service jobs created totaled 58,578 based upon 76,144 new jobs announced and 17,566 lost to downsizing. "Net new customer experience jobs in the U.S. expanded by 18% in 2015 over prior year performance of 49,569," stated Matt Zemon, Chairman of jobs4america and CEO of American Support." This is continued evidence that companies are hearing their U.S. customers and placing a higher value on the total customer experience offered by their brands."
Data compiled by Dallas-based Site Selection Group is used by jobs4america to record U.S. job creation.
Top 10 US Site Expansion/Opening Q4, 2015:
1. Young Living Essential Oils (700 jobs in American Fork, UT)
2. GM Financial (500 jobs in San Antonio, TX)
3. The Results Companies (500 jobs in Martinsville, WV(
4. Startek (430 jobs in Lynchburg, VA)
5. Bank of America (400 jobs in Utica, NY)
6. Peckham, Inc. (300 jobs in Phoenix, AZ)
7. Sitel (200 jobs in Albuquerque, NM)
8. Xerox (200 jobs in Webster, NY)
9. Alliance-One (200 jobs in Maumee, OH)
10. Hinduja Global Solutions (325 jobs in Roswell, GA)
"Jobs4america is now moving beyond advocacy to broker community economic development, address issues related to unemployment and social unrest, and provide solutions for companies seeking workforce ready employees," said Jack Wilkie, President of jobs4america. "Our specialized customer experience training program, tailored to specific communities across the U.S. in cooperation with local workforce development offices, can provide companies with local talent enhancing performance metrics while reducing employee attrition. Interested companies and economic development offices are welcome to contact us to discuss the program and process in more detail."
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About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based customer experience jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. The coalition is looking for partners to benefit from workforce training and placement programs designed to enhance worker productivity and tenure. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs. For further information visit: www.jobs4america.net
About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at or contact Jeff Sheehan at 214-271-0565