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Strong Q4 Results Drive 18% Annual Increase in New Customer Service Jobs Over 2014

25 January 2016
jobs4america reports 13,527 Net New U.S. Contact Center Jobs Created between October 1 and December 31, 2015 for a total of 58,578 Net New U.S. Jobs for Calendar 2015

CHAPEL HILL, N.C., January 25, 2016 -- Between October 1, 2015 and December 31, 2015, jobs4america recorded 15,917 new U.S. jobs announced by the contact center industry.  After accounting for 2,390 lost jobs due to call center downsizing and closures, there remain 13,527 net new US contact center jobs created during the fourth quarter.

For calendar year 2015 net new customer service jobs created totaled 58,578 based upon 76,144 new jobs announced and 17,566 lost to downsizing.  "Net new customer experience jobs in the U.S. expanded by 18% in 2015 over prior year performance of 49,569," stated Matt Zemon, Chairman of jobs4america and CEO of American Support." This is continued evidence that companies are hearing their U.S. customers and placing a higher value on the total customer experience offered by their brands."

Data compiled by Dallas-based Site Selection Group is used by jobs4america to record U.S. job creation. 

 

Top 10 US Site Expansion/Opening Q4, 2015:

1.  Young Living Essential Oils (700 jobs in American Fork, UT)

2.  GM Financial (500 jobs in San Antonio, TX)

3.  The Results Companies (500 jobs in Martinsville, WV(

4.  Startek (430 jobs in Lynchburg, VA)

5.  Bank of America (400 jobs in Utica, NY)

6.  Peckham, Inc. (300 jobs in Phoenix, AZ)

7.  Sitel (200 jobs in Albuquerque, NM)

8.  Xerox (200 jobs in Webster, NY)

9.  Alliance-One (200 jobs in Maumee, OH)

10. Hinduja Global Solutions (325 jobs in Roswell, GA)

"Jobs4america is now moving beyond advocacy to broker community economic development, address issues related to unemployment and social unrest, and provide solutions for companies seeking workforce ready employees," said Jack Wilkie, President of jobs4america. "Our specialized customer experience training program, tailored to specific communities across the U.S. in cooperation with local workforce development offices, can provide companies with local talent enhancing performance metrics while reducing employee attrition. Interested companies and economic development offices are welcome to contact us to discuss the program and process in more detail."

For further information visit: www.jobs4america.net. To discuss workforce education and economic development partnerships contact Jack Wilkie at jwilkie@jobs4america.net.

 

                                                                                   
# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based customer experience jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. The coalition is looking for partners to benefit from workforce training and placement programs designed to enhance worker productivity and tenure. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net.

 

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565

US Contact Center Industry Job Creation Momentum Continues in Q3

21 December 2015
16,587 Net New US Contact Center Jobs Created between July 1 and September 30, 2015. jobs4america on track to add 100,000 new jobs by December 31, 2015

Chapel Hill, NC  December 21, 2015  During the third quarter of 2015, between July 1 and September 30, jobs4america recorded 22,265 new US jobs announced by the US contact center industry.  After accounting for 5,678 lost jobs due to call center reduction in force and closures, there remain 16,587 net new US contact center jobs created.

"The third quarter of 2015 has seen sustained growth in the contact center industry," stated Matt Zemon, Chairman of jobs4america and CEO of American Support. "The UK-based Barclaycard US call center led the way with 1,500 jobs in Hamilton, Ohio for the credit-card servicing company. Outsourcers Sitel, Sykes and Teleperformance continue to expand their domestic operations creating important new job opportunities for citizens of our country. "

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.

July 1, 2015 through September 30, 2015 Top 10 US Site Expansion/Openings:

1. Barclays (1,500 jobs in Hamilton, OH) 
2. Sitel (1,000 jobs in Fort Lauderdale, FL) 
3. Sykes (900 jobs in Boise, ID) 
4. AAA (700 jobs in Layton, UT) 
5. Teletech (600 jobs in Greeley, CO) 
6. Sitel (600 jobs in Spartanburg, SC) 
7. Teleperformance (500 jobs in Port St. Lucie, FL) 
8. Teleperformance (500 jobs in Reno, NV) 
9. Sykes (500 jobs in Montgomery, AL) 
10. ServiCom (500 jobs in Rockford, IL)

"The 22,265 new jobs during the quarter compare favorably to prior year when 8,116 new jobs were created in the U.S. during Q3 2014. The outlook for 2016 looks strong with a projected industry growth rate of 13%," according to Jack Wilkie, jobs4america President and CEO.

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. Jobs4america's current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs. For further information visit: http://www.jobs4america.net 

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website athttp://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565.

 

EVENT ALERT: jobs4america featured at 2015 PACE Washington Summit

22 July 2015
New training content developed with author and educator Stedman Graham and job placement program to be announced September 29th

Plans for an innovative workforce and economic development program by jobs4america to prepare and guarantee job placement for participants will be detailed at the 2015 PACE Washington Summit on September 29 at the W Hotel in Washington, D.C.

“Over the past two years jobs4america has advocated the advancement of customer service jobs in the U.S., accounting for more than 176,000 new jobs within the customer service industry. Now our efforts are moving beyond advocacy to directly address issues related to unemployment and social unrest. In the process we provide solutions for companies seeking work-force ready employees and support community economic development", said Matt Zemon, chairman of jobs4america and CEO of American Support.

“Our concept is to offer a four-week paid jobs4america training program for qualified participants, in partnership with local workforce development offices. Graduating students will receive an accredited certificate of completion and a job placement offer from within the industry,” said Jack Wilkie, president of jobs4america. Courses will be offered as part of jobs4america’s Institute of Customer Experience (ICE). The education and training initiatives are tailored for participants to create their own definition of success within the customer experience industry.

Core course curriculum is focused on personal identity, enhanced verbal communication and customer experience soft skills. Content has been developed with author and educator Stedman Graham’s based upon his “Passport to Success” principles. These 9 steps guiding individuals to take control of their own destiny and personal brand have been highly-received in more than 80 school districts across the U.S. Additional ICE training is based upon elements of a Customer Obsession Program, developed with Customer Service Review Inc. to heighten soft skills, and Memory Science utilizing gaming technology to help participants remember what matters.

“Graduates will be better prepared to help companies enhance their mean time to proficiency for new hires, produce higher quality scores across all key performance indicators and improve retention rates,” added Wilkie. Participant selection will be facilitated through HireIQ, Solutions Inc.’s on-line interviewing and predictive analytics software.

“PACE is excited to feature the jobs4america sessions at our 2015 TCPA Washington Summit. PACE believes in driving this initiative to create awareness with regulators to make them aware of how many people rely on contact centers to provide for their families and how much taxable revenue our industry creates,” noted Chris Haerich, PACE Senior Vice President.

Details regarding timing and announcement of initial market training will be shared at the Washington Summit. Click here for more information about the 2015 PACE Washington Summit featuring jobs4america or call jobs4america at 515-321-5467.

                        # # #

About jobs4america: Founded in 2012, jobs4america is a non-profit coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.

About PACE: The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers.

US Contact Center Industry Has Record Job Creation Quarter

15 July 2015
20,499 Net New US Contact Center Jobs Created between April 1, 2015 and June 30, 2015

CHAPEL HILL, N.C., July 15  Between April 1, 2015 and June 30, 2015, jobs4america recorded 24,294 new US jobs announced by the contact center industry.  After accounting for 3,794 lost jobs due to call center and closures, there remain 20,499 net new US contact center jobs created.  

“The second quarter of 2015 has been a record setting month for US job growth in the contact center industry,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “Liberty Mutual, Comcast, Charter, Google, Conifer Health and Fred Loya Insurance lead the industry with their commitment to US jobs this quarter while back office providers including Qualfon, Alorica and Sitel continue to expand domestically.  ”   

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  

April 1, 2015 through June 30, 2015 Top 10 US Site Expansion/Openings:

1. Liberty Mutual (2,500 jobs in Plano, TX) 

2. Qualfon (1,200 jobs in Harlingen, TX) 

3. Comcast (1,100 jobs in Tuscon, AZ) 

4. Alorica     (1,000 jobs in El Paso, TX) 

5. Charter Communications (1,000 jobs in St. Louis, MO) 

6. Sitel (700 jobs in Lake City, FL) 

7. Google     (700 jobs in Farmington Hills, MI)

8. Comcast (675 jobs in Spokane, WA) 

9. Conifer Health Solutions (660 jobs in Frisco, TX) 

10. Fred Loya Insurance (600 jobs in El Paso, TX)

 

April 1, 2015 through June 30, 2015 Top 10 US Site Closures/Downsizing: 

1. QVC (800 jobs in Port St. Lucie, FL) 

2. Conduit Global (600 jobs in Memphis, TN) 

3. Asurion (350 jobs in Great Falls, MT) 

4. First Data (300 jobs in Corpus Christi, TX) 

5. Capital One    (299 jobs in Irving, TX) 

6. Ally Financial (200 jobs in Wichita, KS) 

7. Symantec (175 jobs in Springfield, OR) 

8. Ocwen Financial (140 jobs in Houston, TX) 

9. Everest College (131 jobs in Thornton, CO) 

10. Startek (120 jobs in Grand Junction, CO)

 

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

 

About Site Selection Group, LLC:

Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565

US Contact Center Industry Creates 13,669 New Jobs in 1st Quarter of 2015

20 April 2015
7,965 Net New US Contact Center Jobs Created between January 1, 2015 and March 31, 2015

CHAPEL HILL, N.C., April 20, 2015  Between January 1, 2015 and March 31, 2015, jobs4america recorded 13,669 new US jobs announced by the contact center industry.  After accounting for 5,704 lost jobs due to call center and closures, there were still 7,965 net new US contact center jobs created. 

 

“Quarter after quarter the American contact center industry continues to grow,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “This quarter we once again recognize AAA for their continued job creation as well as BPO’s like Convergys, HGS and Teleperformance for continuing to promote the value of US-based sales and customer service to their clients.”  

 

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For quarter four, the results are:

 January 1, 2015 through March 31, 2015 Top 10 US Site Expansion/Openings:

 

Company

# of Jobs

City

State/Country

Type

Corporate Call Center

1,400

Blue Bell

PA

BPO

Convergys

1,000

Phoenix

AZ

BO

HGS

750

El Paso

TX

BPO

Teleperformance

750

Louisville

KY

BPO

Startek

682

Hamilton

OH

BPO

AAA

600

Clearfield

UT

Financial Services

Servicom

400

Rockford

IL

BPO

Convergys

400

Watertown

NY

BPO

Moneypenny

400

North Charleston

SC

BPO

Firstsource

350

Eugene

OR

BPO

 

January 1, 2015 through March 31, 2015 Top 10 US Site Closures/Downsizing:

Company

# of Jobs

City

State/Country

Type

Maximus

1,500

Boise

ID

Closed

Closed

Wells Fargo

1,000

Milwaukee

WI

Financial Services

Closed

Sitel

675

Augusta

GA

Downsized

Downsized

Nationwide Insurance

600

Canton

OH

Financial Services

Closed

Nationwide Insurance

340

Lynchburg

VA

Financial Services

Closed

Sitel

278

Painted Post

NY

BPO

Downsized

NCO

270

Lenexa

KS

BPO

Closed

iQor

251

Pueblo

CO

Downsized

Downsized

NCO Group

179

Kansas City

MO

BPO

Downsized

Strategic Fundraising

100

Springfield

MO

Closed

Closed

                 

 

# # #

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

 

 

About Site Selection Group, LLC:


Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact
Jeff Sheehan at 214-271-0565

 

How Big is the U.S. Call Center Industry Compared to India and The Philippines?

17 February 2015
The U.S. employs 7x the amount of call center workers compared to the largest offshore country.

With so much press about offshoring, nearshoring and onshoring of call center operations, there is very little information on the size of the call center industry in the most popular global call center locations. To evaluate the industry’s size, Site Selection Group analyzed its proprietary database of existing call center operations to compare the number of call center jobs in the U.S. to leading offshore destinations — India and the Philippines.   

CallCenter_123788959

India drops to 2nd place

American Express and General Electric were the first companies to set up their back office operations in India during the ’90s.  The India market rapidly diversified into many non-voice back office activities such as IT development, shared service and transaction processing activities. The overall back office sector is now approximately 8% of India’s GDP and employs an estimated 3.1 million workers. However, voice-related call center operations have become only 10% of that workforce with estimated employment of 350,000 voice-related call center workers, according to the Contact Center Association of the Philippines.

The Philippines emerges as largest offshore location

The Philippines has now become the largest offshore voice-related call center market with more than 400,000 call center workers, according to the Contact Center Association of the Philippines. The overall industry, inclusive of the other back office related functions, has expanded to more than 1 million workers. Just last year, companies leased more than 5 million square feet of office space for back office and call centers including one of the biggest deals of the year by Citibank, which leased more than 500,000 square feet for an estimated 7,000 workers.

The US call center industry grows

Based on Site Selection Group’s proprietary database of existing call center operations across the U.S., it is estimated that there is in excess of 2.2 million workers employed in more than 6,800 call center facilities across the U.S. This number excludes home-based call center agents and call centers with fewer than 25 employees. Site Selection Group estimates the total call center workforce in the U.S. is approximately 3 million workers when these smaller operations are added into the equation.

Top 10 states based on call center employment

Site Selection Group has further dissected the call center employment data to identify the 10 states with the greatest number of call center workers. Texas and Florida lead the pack with almost 500,000 call center employees working in 1,138 facilities. The following table provides a summary of the results for the top 10 states:

         Top 10 Sates Based on Call Center Employment

States # of Call Centers # of Employees
Texas 591 247,214
Florida 547 226,137
Arizona 338 125,448
Georgia 332 124,997
Virginia 188 116,444
North Carolina 243 87,249
Pennsylvania 365 83,953
Ohio 281 77,842
Tennessee 236 66,121
New York 215 65,512

 

Conclusions

The call center industry has become an important part of the labor market in the U.S., India and the Philippines. The migration of call center jobs on- and offshore will continue with the economic cycles of the global economy and the fickleness of corporate America. Companies will continue to battle with finding qualified call center workers at a reasonable cost as the industry grows. 

US Contact Center Industry Creates Nearly 50,000 New Jobs in 2014

2 February 2015
14,544 Net New US Contact Center Jobs Created between October 1 and December 31, 2014

CHAPEL HILL, N.C., February 2, 2015  Between October 1, 2014 and December 31, 2014, jobs4america recorded 14,544 net new US contact center jobs created. With quarter four’s strong numbers, jobs4america is at 49,569 net new US contact center jobs for 2014. “For three quarters in a row the American contact center industry continues to grow,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.  “In the last half of 2014 the US contact center industry created 3,839 more jobs than the total new contact center jobs created anywhere else in the world. This quarter we are particularly thankful that companies like Unisys, Comcast, AAA and Congnizant have chosen to expand their US presence,” Zemon continued. “We also commend all the organizations that are choosing to outsource to BPOs that are growing their US presence including IBEX Global, Convergys, APAC, Teletech, Alliance Data Systems and Alorica.”

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation. For quarter four, the results are:

October 1, 2014 through December 31, 2014 Top 10 US Site Expansion/Openings:

Company

# of Jobs

City

State/Country

Type

IBEX
Global

1000

San
Antonio

TX

BPO

Convergys

900

St.
Louis

MO

BPO

Unisys

700

Augusta

GA

Technology

APAC

682

Tucson

AZ

BPO

Comcast

600

Hudson

NH

Telecommunications

Teletech

600

McAllen

TX

BPO

AAA

580

Salt
Lake City

UT

Insurance

Alliance
Data Systems

530

Lenexa

KS

BPO

Alorica

500

Tulsa

OK

BPO

Cognizant

500

Charlotte

NC

Technology

 

October 1, 2014 through December 31, 2014 Top 10 US Site Closure/Downsizing: 

Company

# of Jobs

City

State/Country

Type

Wingspan

300

Monroe

LA

Financial Services

Downsized

 

Assurion

232

Rapid City

SD

Financial Services

Closed

 

Sykes

200

Fayetteville

NC

BPO

Downsized

 

Corinthian Colleges

200

Colorado Springs

CO

Other

Closed

 

Netflix

188

Hillsboro

OR

Technology

Closed

 

Telerx

156

Allentown

PA

BPO

Closed

 

Financial
Management Solutions

130

Rockford

IL

Collections

Closed

 

Verizon

117

Erie

PA

Telecommunications

Closed

 

Sears

112

Columbus

OH

Retail

Closed

 

Living Social

100

Tucson

AZ

Other

Downsized

 

                     

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their
goal of creating U.S. based jobs

For further information visit: www.jobs4america.net

 

About Site Selection
Group, LLC:
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com
or contact
Jeff Sheehan at 214-271-0565

 

 

 

 

Congressman Cleaver Receives “Spirit Of America Award”

20 October 2014
jobs4america and PACE present the Spirit of America award to Missouri Congressman Emanuel Cleaver, II at the PACE Washington Leadership Summit

WASHINGTON, D.C., October 20, 2014 - Congressman Emanuel Cleaver, II received the "Spirit of America" award from jobs4america and PACE for his efforts in contributing to the creation of over 100,000 customer service jobs in the United States.  The award was presented to Cleaver by Matt Zemon, chairman jobs4america and Phillip Grudzinski, president and CEO of Professional Association of Customer Engagement during ceremonies at the PACE Leadership Summit in Washington, D.C. today.

"In just the past 18 months, jobs4america has exceeded its target of creating 100,000 new customer service jobs in the United States by more than 76,000 and of that total 3,389 have been generated in Missouri," said Zemon who is also CEO of American Support.  "We salute Congressman Cleaver for his on-going efforts on behalf of American contact center workers to support job expansion and economic growth in our communities."

"Congressman Cleaver has been a staunch supporter of public-private sector cooperation to provide needed jobs for U.S. workers," said Grudzinski.  "His dedication to job growth has assisted workers beyond the 5th congressional district in Missouri and is a model for the nation.  Since 2013, economic development efforts in Missouri has enabled the state to increase customer service jobs at such firms as Aegis, APAC, AT&T, Charter, Expedia, Express Scripts, New Balance, Servco, Teletech, and T-Mobile."

 "I am honored to receive this prestigious award from jobs4america and PACE for what it represents-putting American citizens back to work with meaningful jobs and hope for a brighter future," said Cleaver.  "Our work is far from done and we will continue our critical mission of helping people in this state and country become fully employed."

The "Spirit of America" award sculpture was created by American artist Kitty Cantrell and features two porcelain eagles in flight embedded in crystal representing the team-work required to strengthen our communities and advance human progress.

# # #

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america's current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

About PACE: The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize multi-channel customer engagement support services as an integral channel of operations.  PACE members include companies with inbound or outbound contact centers, users of contact centers, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service and support.  For further information visit: www.paceassociation.com

About Emanuel Cleaver, II -Emanuel Cleaver, II is the U.S. Representative for Missouri's Fifth Congressional District, which includes Kansas City, Independence, Lee's Summit, Raytown, Grandview, Sugar Creek, Blue Springs, Grain Valley, Oak Grove, North Kansas City, Gladstone, Claycomo, and all of Ray, Lafayette, and Saline Counties.  He is a member of the exclusive House Financial Services Committee and also serves as Senior Whip of the Democratic Caucus.

 

jobs4america Recognizes Strong US Contact Center Job Growth In Quarter Three

20 October 2014
16,080 Net New US Contact Center Jobs Created between July 1 and September 30 of 2014

CHAPEL HILL, N.C., October 16, 2014  Between July 1, 2014 and September 30, 2014, jobs4america recorded 16,080 net new US contact center jobs created.

"The American Contact Center Industry continues to show strong growth," stated Matt Zemon, Chairman of jobs4america and CEO of America Support.  "We commend all companies that choose to expand their US presence including this quarter Lowes, Interactions Corp, Zulily, GM Financial, Alliance Data and Nationwide Insurance," Zemon continued.  "We also commend all the organizations that are choosing to outsource to BPOs with a strong US presence including Chime Solutions, Teletech and Liberty-Source."

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  For quarter three, the results are:

July 1, 2014 through September 30, 2014 Top 10 US Site Expansion/Openings:

 

Company

# of Jobs

City

State/Country

Type

Chime Solutions

1,120

Morrow

GA

New Site

Lowes

1,000

Indianapolis

IN

New Site

Interactions Corp

1000

Indianapolis

IN

Expansion

Zulily

900

Columbus

OH

New Site

GM Financial

900

Arlington

TX

New Site

Alliance Data

700

Columbus

OH

Expansion

Alta Resources

700

Ft. Myers

FL

Expansion

Nationwide Insurance

600

Columbus

OH

Expansion

Teletech

600

Jonesboro

AR

New Site

Liberty-Source

596

Hampton

VA

New Site

 

With quarter three's strong numbers jobs4america is at 30,425 net new US contact center jobs for year to date.

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years jobs4america was able to create over 176,000 new US based contact center jobs, exceeding their original 100,000 job goal. jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. jobs4america's current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.

jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs.

 

About Site Selection Group, LLC:  Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565

 

Jack Wilkie Appointed President of jobs4america

17 September 2014
US contact center industry veteran tapped to help organization grow.

CHAPEL
HILL, N.C., September 17, 2014  CHAPEL HILL, N.C. Matt Zemon, chairman of jobs4america,
has announced the appointment of Jack Wilkie as president of the non-profit
association dedicated to advancing the creation of contact center jobs in the
United States.  Wilkie was previously chief marketing officer for Dialog Direct, a marketing and customer experience solutions company headquartered in Highland Park, Michigan. 

"The U.S. based contact center industry is growing and companies that previously outsourced customer service off-shore are coming home," said Zemon who is also CEO of American Support a domestic customer experience center in Chapel Hill, North Carolina.  "The trend to off-shore
is over based upon advances in technology, changes in international market conditions, and the need for companies to have representatives who can truly mirror their brands.  We have made
tremendous strides the past two years in advocating the benefits of U.S. customer service and exceeded our goal of creating 100,000 customer service jobs in the U.S. during that time period."

Prior to his work with Dialog Direct Wilkie was previously SVP of Sales and Marketing for Krause Gentle Corporation. Prior to that, he was VP of National Franchise and Communications for 7-Eleven, Inc. Wilkie also held executive marketing positions with AAMCO and The Franklin Mint.

Active in the arts, education and human services, Wilkie has held volunteer leadership positions with Southern Methodist University, The Gerald R. Ford Foundation, The Wellness Community, International Franchise Association, Education is Freedom, American Red Cross and University of Texas.  Jack is currently the Chapter President of the South Central Chapter of PACE.

A native of Chicago, Wilkie earned a bachelor's degree in Finance and Marketing from Northern Illinois University.

"Jack Wilkie's volunteer leadership role with jobs4america from our founding, coupled with his marketing, public affairs, and industry expertise makes him a natural fit for this newly created position," added Zemon. 

 

About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years jobs4america was able to create over 176,000 new US based contact center jobs, exceeding their original 100,000 job goal. jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. jobs4america's current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.

jobs4america invites like-minded companies, big and small, to join in our goal of creating US based
jobs

 

About Site Selection Group, LLC:  Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565