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C3 to add 600 new jobs in Salt Lake City

19 July 2011

SALT LAKE CITY — A Florida company is bringing some employment
sunshine to the Beehive State. CustomerContactChannels, a provider of
customer management solutions, announced plans to expand its customer
contact center here and add more than 600 new jobs.

Salt Lake site director Pete Petela said many of the
new positions would focus on serving the needs of one of the company's
large health care clients.

Read more at: http://www.deseretnews.com/article/700164339/C3-to-add-600-new-jobs-in-Salt-Lake-City.html

Humana hiring 200 more in Tampa for its Medicare operations

27 July 2011



That local job-generating machine known as Humana is at it again.

than two months after adding 140 jobs at its national Medicare
marketing and telesales call center in Tampa's NetPark, Humana wants to
bolster its Medicare service operations in the area by 200 more jobs. 


Read more at: http://www.tampabay.com/news/health/humana-hiring-200-more-in-tampa-for-its-medicare-operations/1182460

New business expected to bring 300 jobs to Denison

27 July 2011



Herald Democrat

Denison leaders welcomed the city’s newest business to town Tuesday.
They said NOVO 1 is expected to bring up to 350 jobs to Denison. The
company will operate an inbound call center at the Eisenhower Business

“This is going to a great partnership,” said Mayor Robert Brady. “We
want to be as friendly as we can be and we want to do everything we can
to make our businesses successful.” He highlighted the recent school
bond election and a number of expanding businesses and industries as
reasons the city is attractive to industry.

“It sounds like we’re in great company here,” said NOVO 1 CEO Mary
Murcott. “A lot of people are putting a lot of effort and a lot of
confidence in Denison.”



Read more at: http://www.heralddemocrat.com/hd/News/PIC-DDA_annoucement_07-27-11-

M&T Bank to bring call center jobs to Del.

15 July 2011


MILLSBORO -- State and local leaders applauded the news Wednesday
that up to 50 new jobs would be coming to town with an expansion of
M&T Bank's operations in Sussex County.

The company, which is
taking over Wilmington Trust, is expanding its call center in Millsboro
by an extra 40 workers, and constructing a $20 million data center at
the site as well, which will add about 10 information technology jobs.

who are adding jobs at 50 jobs a clip, anywhere in the country -- this
is a big deal," Gov. Jack Markell said. "Every job matters."


Read more at: http://www.delmarvanow.com/apps/pbcs.dll/article?AID=/20110715/BUSINESS/107150314/M-T-Bank-bring-call-center-jobs-Del-?odyssey=nav|head

Sitel plans 100 new jobs in Bartlesville

12 July 2011
BARTLESVILLE - Sitel Corp. says it will add 100 jobs in 90 days at its office here as it expands customer care support services for clients in the banking and retail industries.

The inbound call center at 3001 SE Frank Phillips Blvd. has been providing customer service for large national clients for 11 years as part of Sitel's global operations, which employ 52,000 people.

A new retail client and expanding services for an existing banking client drove the need for the new jobs in Bartlesville, said site manager Paul Peterson.

The full-time positions start at $8 per hour, with an opportunity for raises in 90 days, he said.

"Not everyone who comes to us is looking for a career, but I always tell people to give it a shot and you may be surprised," Peterson said. "I've been in this business 25 years, and we always try to promote from
within. It's also great if you need a stopgap while your resumes are circulating out there."


Read more at: http://www.tulsaworld.com/business/article.aspx?subjectid=48&articleid=20110712_48_E3_BARTLE750751

Allconnect Opens Sales And Customer Care Center In Lexington

11 July 2011

Governor Steve Beshear on Monday joined community leaders and company officials from Allconnect Inc., a leading consumer services company, to celebrate the opening of the company's new in-bound sales and customer care center in Lexington.

The company announced its decision to locate the new facility in the Coldstream Research Campus earlier this year. The project represents a nearly $7 million investment and approximately 220 new jobs for the community.

Read More: http://www.lex18.com/news/allconnect-opens-sales-and-customer-care-center-in-lexington


J. Crew selects San Antonio for 200-employee customer service center

14 March 2011
Retailer J. Crew Group has announced plans to open a new customer contact center in San Antonio.

Plans call for a 45,000-square-foot facility that is to be fully functional by mid-summer 2011. The support center will be located at 814 Arion Parkway in North Central San Antonio.
Over the next three years, J. Crew plans to hire over 200 full-time employees for the customer-service center. Numerous part-time and seasonal jobs will also be available, according to

Tony Brown, senior vice president of J. Crew's global supply chain division.

The new San Antonio operation will augment J. Crew's existing call center operations in Lynchburg, Va., Brown adds.

J. Crew entered the country's retail scene in 1983 with the launch of its inaugural catalog. Six years later, the retailer opened its first brick-and-mortar store in New York City. Today, the company boasts more than 240 stores that sell fashion for men, women and children - from cashmere, to denim, to khakis, jackets and even wedding dresses.

As is the case with the existing customer service facility in Virginia, the new San Antonio center will provide services that include personal shopping assistance, live-chat customer service, and in-store phone support.

"After an extensive search throughout the Western U.S., we are excited about our new location and the opportunity for our employees to live and work in a great city like San Antonio," Brown says.

"We are thrilled that J. Crew has selected San Antonio for their new customer contact center," adds Kenny Wilson, chair of the San Antonio Economic Development Foundation. "Not only will their business add to our growing, diversified, business community, their customer contact center will provide additional opportunities for people in the region and strengthen our economy."

Earlier this month, J. Crew was officially acquired by private equity firms TPG Capital and Leonard Green & Partners in a $3 billion deal - a transaction that resulted in the company, which was formerly traded over the New York Stock Exchange, becoming a privately held retailer. The company is based in New York City.

The J. Crew deal marks the latest call-center coup for the Alamo City, which has recently welcomed call centers operated by high-profile firms such as technology firm VMC, and the Kohl's department store chain. Meanwhile, several other current call-center operators - including information-services firm kgb USA, telemarketer West Corp. and health care firm Carenet - have expanded their local operations.

J. Crew to open S.A. call center

14 March 2011
Customer call center near airport to bring 270 full-time jobs.

New York-based apparel retailer J. Crew Group Inc. will open a San Antonio customer contact center by midsummer employing 270 full-time jobs and hundreds more part-time and seasonal positions over the next three years.

The center will provide telephone, e-mail and live chat customer service, along with in-store phone support.

The call center will move into a 45,000-square-foot facility at 814 Arion Parkway, Building 3, near San Antonio International Airport east of U.S. 281 and close to Nakoma Street. The site previously was occupied by CVS Caremark.

Wage scales still are being finalized by J. Crew but will be competitive with similar jobs in the area, said Mario Hernandez, president of the San Antonio Economic Development Foundation.

A site-selection consultant for J. Crew first contacted the foundation in October.

Hernandez said he did not know how many sites J. Crew considered, but the company did consider expanding at existing sites in Lynchburg, Va., where J. Crew operates its only other customer contact center, and Arden, N.C., which has a distribution center.

The availability of the Arion Parkway building, which already has furnishings, electronics and equipment, was a key attraction for J. Crew, Hernandez said.

"They told us this could save four months off starting up," he said.

J. Crew will invest between $1 million and $1.7 million in the building, Hernandez said. No incentives are involved in the new center.

In addition to full-time jobs, J. Crew plans to hire 100 part-time workers and 250 seasonal employees.

J. Crew operates 249 retail stores and 84 factory outlet stores, along with catalog and online sales. J. Crew operates two San Antonio stores, one each at North Star Mall and The Shops at La Cantera.

"After an extensive search throughout the western U.S., we are excited about our new location and the opportunity for our employees to live and work in a great city like San Antonio," Tony Brown, J. Crew's senior vice president for global supply chain, said in a prepared statement.

Foundation Chairman Kenny Wilson said, "Not only will their business add to our growing, diversified business community, their customer contact center will provide additional opportunities for people in the region and strengthen our economy."

In November, J. Crew Group was acquired by private equity groups TPG Capital L.P. and Leonard Green & Partners L.P. Dallas-based TPG Capital and Los Angeles-based Leonard Green also partly own Petco Animal Supplies Inc. in San Diego, Calif. Petco last fall announced it was moving part of its headquarters operations to San Antonio.

Hernandez said the common ownership was not a factor in J. Crews' site-selection process.

San Antonio continues to be viewed favorably by companies seeking to expand back office and customer operations, Hernandez said.

The size of the city's workforce, the number of young workers, the Central time zone and favorable real estate costs are the main factors.

"Almost 40 percent of the city's workforce is 24 years or younger. That tells employers they will have labor for years to come," Hernandez said.

West unit hiring 300 in S.A.

29 March 2011
West Businesses Services is hiring again in San Antonio.

The sales and account management solutions provider plans to add 300 full-time employees at its San Antonio call-center operation by early June.

The expansion of West Business Services' San Antonio workforce is in response to additional business from two clients in the financial services sector, spokesman David Pleiss said Tuesday.

Since September, parent company West Corp. and related companies have announced plans to fill about 2,100 positions in the San Antonio area.

In January, West Business Services announced it would hire 275 people in the current quarter for inside sales and account management services to Fortune 1000 companies.

Last month, the parent company announced plans to hire more than 300 people at its Universal City facility after securing a leading wireless communications service provider as a new client. West is a communication services provider.

Once it fills the latest openings, the companies will employ about 3,000 people locally. West is nearing its peak employment level of about 3,100 people locally, set about five years ago, Pleiss said.

For its newest hires, West seeks to hire licensed and nonlicensed insurance agents who have a minimum of three months of call center and sales experience. Wages range from $9 to $12 an hour, plus medical and dental insurance, a 401(k) plan, paid time off, paid training and tuition reimbursement.

Those interested can apply at the San Antonio office at 11330 Interstate 10 West, Building 3000, during business hours or online at westbusinessservices.jobs.
West, which has been privately held since 2006, has plans to go public again. However, a company official indicated last month an offering is not imminent. West had 33,400 employees companywide at the end of last year.


Sitel Hiring 30 Positions in Asheville, North Carolina Customer Care Center

31 March 2011
Sitel, a leading global customer care outsourcing provider, today announced that it is actively expanding its call center facility in the city of Asheville, North Carolina.

The recruitment drive, which begins immediately, will employ 30 direct hire customer service representatives to the call center. Associates will provide inbound customer care as part of an expanded contact with a national health insurance provider.

"Our facility's recent growth is a testament to the high quality of service our employees deliver," said Jean Harmon, site director at Sitel. "We're excited to welcome a new class of associates to continue our success and further strengthen the vibrant Asheville community."

Sitel is seeking applicants that have customer service skills and computer familiarity. Employees are offered $8.00/hour and a full benefits package.

Prospective applicants interested in joining the talented team in Asheville are invited to apply online in Sitel's "Careers" section at www.sitel.com, or call 828-277-4900.

About Sitel

Sitel is the leading customer care outsourcing provider with 52,000 associates providing clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Sitel's customer interaction outsourcing solutions span 135+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.