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Jobs4america presents Spirit of America award to Lee Terry

30 September 2015
Congressman Lee Terry honored at the National Press Club in Washington, DC

WASHINGTON, D.C., September 30, 2015 – Former Rep. Lee Terry, R-Neb., received the “Spirit of America” award from jobs4america and NobelBiz for his efforts in paving the way for growth in telecommunications and financial services in the U.S. enabling the creation of thousands of jobs across the country.  Terry is currently senior advisor in the government relations and public group for the international law firm Kelley, Drye and Warren.

The award was presented to Terry by Jeff Sheehan, jobs4america board member and Phil Grudzinski president of NobelBiz during ceremonies at the Professional Association for Customer Engagement (PACE) Leadership Summit in Washington, D.C.

“After surpassing our initial two year goal of creating 100,000 new customer service jobs in the United States by 2014 we are well on our way to exceeding our goal of another 100,000 jobs by December 2015,” said Sheehan.  “Our new direction in 2016 combines workforce training, economic development and guaranteed job placement for participants in select markets across the country.”

“Congressman Terry made it his personal mission to help businesses grow and expand employment opportunities as Chairman of the Subcommittee on Commerce, Manufacturing and Trade on the powerful House Committee on Energy and Commerce,” said Grudzinski.  “He understands the digital transformation that is occurring in the world of customer engagement and the positive economic impact in the U.S. linking technology to meaningful jobs.”

“It is an honor to receive this award from jobs4america and NobelBiz reflecting my work in Congress, and now with Kelley Drye, and Warren, to help restore our nation of builders and unleash the American economic renaissance,” said Terry. 

The “Spirit of America” award has been presented in the past to author and educator Stedman Graham; Missouri Congressman Emanuel Cleaver, II; Michigan Governor Rick Snyder; Michigan Economic Development Corporation President Michael Finney; and Dialog Direct CEO Douglas Kearney.

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About jobs4america: Founded in 2012, jobs4america is a non-profit and non-partisan coalition of forward-looking business and community leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, large and small to join in their goal of creating U.S based jobs.  For further information visit. www.jobs4america.net.

About NobelBiz: NobelBiz is a seasoned team of experienced professionals who are focused on developing and implementing technology solutions that facilitate the compliant engagement of customers.  Their flagship product, LocalTouch, is a patented, award-winning caller ID management solution that is tested and proven to increase performance and enhance productivity for any contact center campaign.  It is a part of the Nobel

Biz Shield of Products that delivers trusted compliance and trusted customer engagement in a variety of contact center applications.  NobelBiz product lines include performance routing tools, hosted cloud based solutions and state of the art reporting platforms that are revolutionizing contact center decision-making. Together with their extraordinary attention to service, NobelBiz has earned a solid reputation with hundreds of clients based in the US and internationally.

 

Jobs4america presents Spirit of America award to Stedman Graham

30 September 2015
Author and educator Stedman Graham honored during special ceremony during PACE Washington Summit in Washington, DC

WASHINGTON, D.C., September 30, 2015 – Author and educator Stedman Graham received the “Spirit of America” award from jobs4america and PACE for his efforts in encouraging students to develop their personal brand identity, continue their education and find the career path that best suits each of them.

The award was presented to Graham by Matt Zemon, chairman jobs4america and American Support CEO along with Jack Wilkie president and CEO of jobs4america during ceremonies at the PACE Leadership Summit in Washington, D.C.

“After surpassing our initial two year goal of creating 100,000 new customer service jobs in the United States by 2014 we are well on our way to exceeding our goal of another 100,000 jobs by December 2015,” said Zemon.  “Our new direction in 2016 combines workforce training, economic development and guaranteed job placement for participants in select markets across the country. Part of our curriculum is based upon Stedman’s guiding Nine-Step principles.”

“Stedman Graham has made it his mission to bring identity development programs to people and organizations across our country helping them strengthen who they are based on their interests, natural abilities, talents and passions,” said Wilkie.  “His inspirational messages and practical guide to discovering their personal brand has helped thousands of students prepare for meaningful jobs.”

“I am honored to receive this prestigious award from jobs4america and what it represents for the future of our nation’s young people,” said Graham. “   “Too many of us spend years trying to find out who we are, and, sadly, many of us never do.  If we fail to define ourselves, we risk letting others define us by our race, gender and background.  We buy into the labels that keep us in a box and, as a result of those limitations, never reach or realize our greatest potential.  Through workforce training and economic development programs offered through jobs4america we can provide education, hope, jobs and career development for people as they work toward their personal goals.”

The “Spirit of America” award has been presented in the past to Nebraska Congressman Lee Terry; Missouri Congressman Emanuel Cleaver, II; Michigan Governor Rick Snyder; Michigan Economic Development Corporation President Michael Finney; and Dialog Direct CEO Douglas Kearney.

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About jobs4america: Founded in 2012, jobs4america is a non-profit and non-partisan coalition of forward-looking business and community leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, large and small to join in their goal of creating U.S based jobs.  For further information visit. www.jobs4america.net.

About Stedman Graham:  Stedman Graham is an America educator, author, businessman and speaker.  He is CEO of S. Graham & Associates, a Chicago-based corporate management and marketing consulting firm specializing in the corporate and educational markets.  He is also founder of AAD (formerly Athletes Against Drugs), a non-profit organizations that provides services and scholarships to youth since its founding in 1985.  

Graham has authored eleven books, including two New York Times bestsellers, You Can Make It Happen: A Nine-Step Plan for Success and Teens Can Make It Happen: Nine Steps to Success.

Congressman Cleaver Receives “Spirit Of America Award”

20 October 2014
jobs4america and PACE present the Spirit of America award to Missouri Congressman Emanuel Cleaver, II at the PACE Washington Leadership Summit

WASHINGTON, D.C., October 20, 2014 - Congressman Emanuel Cleaver, II received the "Spirit of America" award from jobs4america and PACE for his efforts in contributing to the creation of over 100,000 customer service jobs in the United States.  The award was presented to Cleaver by Matt Zemon, chairman jobs4america and Phillip Grudzinski, president and CEO of Professional Association of Customer Engagement during ceremonies at the PACE Leadership Summit in Washington, D.C. today.

"In just the past 18 months, jobs4america has exceeded its target of creating 100,000 new customer service jobs in the United States by more than 76,000 and of that total 3,389 have been generated in Missouri," said Zemon who is also CEO of American Support.  "We salute Congressman Cleaver for his on-going efforts on behalf of American contact center workers to support job expansion and economic growth in our communities."

"Congressman Cleaver has been a staunch supporter of public-private sector cooperation to provide needed jobs for U.S. workers," said Grudzinski.  "His dedication to job growth has assisted workers beyond the 5th congressional district in Missouri and is a model for the nation.  Since 2013, economic development efforts in Missouri has enabled the state to increase customer service jobs at such firms as Aegis, APAC, AT&T, Charter, Expedia, Express Scripts, New Balance, Servco, Teletech, and T-Mobile."

 "I am honored to receive this prestigious award from jobs4america and PACE for what it represents-putting American citizens back to work with meaningful jobs and hope for a brighter future," said Cleaver.  "Our work is far from done and we will continue our critical mission of helping people in this state and country become fully employed."

The "Spirit of America" award sculpture was created by American artist Kitty Cantrell and features two porcelain eagles in flight embedded in crystal representing the team-work required to strengthen our communities and advance human progress.

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About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america's current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

About PACE: The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize multi-channel customer engagement support services as an integral channel of operations.  PACE members include companies with inbound or outbound contact centers, users of contact centers, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, chat service and support.  For further information visit: www.paceassociation.com

About Emanuel Cleaver, II -Emanuel Cleaver, II is the U.S. Representative for Missouri's Fifth Congressional District, which includes Kansas City, Independence, Lee's Summit, Raytown, Grandview, Sugar Creek, Blue Springs, Grain Valley, Oak Grove, North Kansas City, Gladstone, Claycomo, and all of Ray, Lafayette, and Saline Counties.  He is a member of the exclusive House Financial Services Committee and also serves as Senior Whip of the Democratic Caucus.

 

VIDEO: Matt Zemon presents the Spirit of America Award to Governor Rick Snyder

3 September 2014

Click below to see the video of jobs4america Chairman and American Support CEO Matt Zemon presenting the Spirit of America Award to Michigan Governor Rick Snyder, MEDC President and CEO Michael Finney and Dialog Direct President and CEO Doug Kearney.

Click here to see the video.

Click here to see a video summary of the entire event, including comments from Michigan Governor Rick Snyder, Dialog Direct President and CEO Doug Kearney and jobs4america Chairman and American CEO Matt Zemon.

USA Today: US Jobs Are Making a Comeback

5 August 2014
Approximately 5 million Americans are now employed in call centers, and industry insiders expect that number to grow.

A positive trend is underway in the United States — jobs are coming back.

After years of sending call center jobs overseas, U.S. companies are repatriating those positions, USA Today reports. 

Approximately 5 million Americans are now employed in call centers, and industry insiders expect that number to grow.

Companies sent call center jobs overseas in the first place to reduce labor costs, Matt Zemon, chairman of the nonprofit group Jobs4America, tells USA Today.

But in recent years overseas labor costs have increased, giving companies an incentive to bring the jobs back. And customers provided further motivation, as many were unhappy with the service from overseas call centers.

While companies certainly haven't abandoned overseas call centers, they are paying closer attention to which jobs are handled abroad.

Companies are relying on overseas centers to field calls involving low-price, low-margin items and technical support, Paul Stockford, director of research for the National Association of Call Centers, tells USA Today. 

"The higher the value of the customer, the more likely the job will be in the U.S.," he notes.

Zemon estimates approximately 180,000 call center jobs were created in the United States in 2012 and 2013.

And Stockford says there are about 66,000 call centers currently in the nation.

But it's not just call centers that are set to hire. Middle-class jobs in general are finally making a comeback, CNNMoney reports. 

Middle-class employment refers to positions that pay approximately $770 a week; and the resurgence is seen in industries such as manufacturing, sales, transportation and construction.

"The mix of jobs is improving," Ryan Sweet, director at Moody's Analytics, tells CNNMoney. "As the economy begins to grow consistently above its potential, we will see more middle-class jobs being created."

Moody's data show growth in mid-wage jobs rose to an average of 1.5 percent in 2014, up from 1 percent for the two years prior.

And with that job growth, wages appear to also be moving in a positive direction. 

The 1.3 million private sector jobs created this year are paying an average of $867 per week, compared with $843 per week that the existing 117 million private sector workers earn, according to Capital Economics data cited by CNNMoney.

FCC Chairman Genachowski Lauds Job Creation -- effort is ahead of schedule

2 October 2012

GENACHOWSKI
LAUDS JOB CREATION
:
FCC Chairman Julius Genachowski says Jobs4America's effort to bring back
100,000 call center jobs within two years is significantly ahead of schedule.
Speaking at the annual meeting of the Professional Association for Customer
Engagement yesterday, Genachowski announced that the effort has created 75,000
new jobs in 14 months. 'These kinds of success stories are why the FCC is
focused on smart policies to ensure that every American can access the benefits
of broadband - and why we must keep working to ensure that broadband powered
innovation in the U.S. leads the world in the 21st century," he said.  A map of jobs created or on-shored by the
Jobs4America coalition: http://bit.ly/PMibTl

Source: http://www.politico.com/morningtech/1012/morningtech568.html?hp=l6_b4

 

GM "Insources," Set to Hire 10,000

24 September 2012

General Motors plans to discontinue outsourcing arrangements
and pull most of its IT work back in-house -- a move the automaker said will
result in the hiring of 10,000 IT professionals worldwide over the next three
to five years.

As part of its "insourcing"
plan, GM will open several "innovation centers" around the country,
including one in Austin that will employ 500 people. The company said it chose
Austin as a site for one of the facilities because the Texas capital is home to
people with relevant skills.

 

Read more: http://www.cio.com/article/716994/GM_Insources_Set_to_Hire_10_000_IT_Pros

 

Why Call Center Jobs Are Coming Back

28 August 2012

 

An Indian outsourcing company is bringing 1,000 call
center jobs to Texas. Matthew Zeitlin looks at why insourcing is replacing
outsourcing.

On Monday, Aegis,  announced it will add 1,000 new jobs in the "Dallas
Metroplex" as part of a pledge it made last year to hire "more than 4,000
workers in the U.S. over the next two years." The jobs, according to Aegis's
announcement, are a mix of full- and part-time and of sales and customer
service: 230 of the new employees will be "licensed full‐time sales
representatives," 600 will be customer service representatives, and the
remaining 250 will be "nonlicensed sales representatives."

This is actually part of a
small trend in the outsourcing and customer service world. For years, the
inescapable logic of economics drove call-center jobs overseas. People in India
or the Philippines would field customer gripes for a much lower hourly rate
than Americans would. But the logic of customer service-and growing knowledge
about the importance of customer interactions-is helping to bring call center
jobs back to the U.S.

In January, Mary Murcott, the CEO of the Fort Worth-based
outsourcing firm Novo 1, declared at a panel discussion of CEOs at the White House that call
center jobs are "coming back, but nobody's talking about it." She estimated
that at one point, 30 percent of call center jobs for high-tech firms were
offshore; now, thanks to onshoring, or insourcing, it's more like 12 percent.

Murcott pointed to a distinction in the call center world:
between the simple calls and complicated calls. It used to be that you had to
call a customer service representative for something as simple as resetting a
password or placing an order for a product. Now many of those services are
automated, meaning only more complex tasks are left to customer service
representatives in call centers. These calls are "context-sensitive," meaning
that the person on the other line has to help solve a particular problem based
on the specific information a customer supplies. Effectively doing this kind of
call center work requires both an advanced knowledge of the products and
communication skills. A phone-basher has to understand what the person on the
other line is saying and must be able to be understood.

At the forum, Murcott said that "people
have done a lot of brand damage by putting their call centers over there."
Strangely enough, Murcott argued, companies don't necessarily advertise that
they are bringing call centers back on shore. After all, if the quality of the
service has gone up, and there's a negative perception of foreign call centers,
there is no need to publicize that previous service calls went overseas. But
the call center industry, much maligned as a symbol of how globalization has
reduced the quality of service while taking away American jobs, is of course
happy to let people know when it is hiring in the country. Thus, Jobs4America, the group founded
by dozens of outsourcing and customer service companies last August, which has
a widely publicized goal of creating 100,000 jobs in the U.S.

Read
More: http://www.thedailybeast.com/articles/2012/08/28/why-call-center-jobs-are-coming-back.html

 

Michelle Obama unveils plan for 15,000 jobs for military spouses

4 April 2012

WASHINGTON — Opening another front in her nearly year-old campaign to support service families, first lady Michelle Obama on Wednesday unveiled a new push for jobs on or near military bases.

She also announced plans to mark the Joining Forces campaign’s first anniversary with a two-day, four-state swing next week that will include stops in election battleground states Pennsylvania and Florida and a chat with comedian Stephen Colbert on his show “The Colbert Report.”

Read more at: http://www.washingtonpost.com/world/national-security/michelle-obama-unveils-plan-for-15000-jobs-for-military-spouses-many-on-or-near-bases/2012/04/04/gIQA7gLJvS_story.html

New effort to hire military spouses

4 April 2012

First Lady Michelle Obama announced a major commitment by forward looking businesses launching an ambitious new effort to deliver more than 15,000 jobs to military spouses and veterans in the coming years. This new effort will help deliver jobs that are physically located near bases, as well as thousands of highly sought-after at-home employment opportunities to military families across the country. 

Military families are 10 times more likely to move across state lines than civilian families. Home based jobs are especially valuable for military families because they can move with military spouses as they relocate from base to base across the country, accommodate flexible work hours, enable spouses who care for children or elderly parents to work from home, and give home-bound veterans with disabilities new opportunities to have a fulfilling job. Athome jobs with flexible work schedules can also lead to better work life balance, and extend job opportunities into communities often left behind.

Read more at: http://www2.newsadvance.com/news/2012/apr/04/new-effort-hire-military-spouses-joining-forces-ar-1818105/