We are pleased to announce that the US Contact Center industry is responsible for the creation of almost 180,000 net new jobs in a trying economy.

jobs4america pledges to create another 100,000 US based jobs over next two years

After successfully meeting their first job creation goals, jobs4america launches a second ambitious agenda 

CHAPEL HILL, N.C., February 1, 2014  Between January 1, 2012 and December 31, 2013, jobs4america recorded 176,372 new US contact center jobs created, 76,372 more than their 100,000 original goal.  With this first goal met, jobs4america is ready to do it again.  

 

“We are pleased to announce that the US Contact Center industry is responsible for the creation of almost 180,000 net new jobs in a trying economy,” stated Matt Zemon, Chairman of jobs4america and CEO of Bernard.   “In 2012 we had a dream of creating 100,000 new US based contact center jobs.  Thanks to the efforts of companies across America we have met this goal and are ready to do it again.”

Jobs4america uses data compiled by Houston-based Site Selection Group to record US job creation.  Over the two-year period, the results are:

2012-2013 US Call Center Jobs Created Results:

  • Jobs created from new US call center sites:  84,971
  • Jobs created from expansions of existing US call center sites:  143,319
  • Jobs lost due to downsizing and closures of existing sites:  51,918
  • Total net new US call center jobs created:  176,372

“During 2012 and 2013 many US companies recognized that using US call center agents resulted in a better customer experience and more sales,” continued Zemon. “We are thankful to those companies that chose to expand their US operations and to bring the jobs back home.”

2012-2013 Top US Contact Center Job Creators:

  1. TeleTech
  2. Aegis
  3. Apple
  4. General Dyamics
  5. ACCT
  6. Geico
  7. N.E.W. Customer Service
  8. BB&T
  9. Convergys
  10. Towers Perrin

Two major US contact center closings contribute to negative job creation

jobs4america Recognizes US Job Losses In First Quarter of 2014

Two major US contact center closings contribute to negative job creation

CHAPEL HILL, N.C., May 1, 2014  Between January 1, 2014 and March 31, 2014, jobs4america recorded a negative 2,050 net new US contact center jobs created.

“After two great years in a row and almost 180,000 new jobs created, we are optimistic that this is a small bump in the road for the US Contact Center industry,” stated Matt Zemon, Chairman of jobs4america and CEO of Bernard.   “Multiple companies are recognizing the advantages of having their calls answered by US based agents,” Zemon continued.  “We fully expect to see these numbers bounce back in the second quarter.”

Jobs4america uses data compiled by Houston-based Site Selection Group to record US job creation.  For quarter one, the results are:

January 1, 2014 through March 31, 2014 Top 10 US Site Expansion/Openings:

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January 1, 2014 through March 31, 2014 Top 10 US Site Closure/Downsizing:

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Once again, the numbers are showing that companies continue to recognize the value of US based contact center agents.
— jobs4america Recognizes US Contact Center Job Growth In Quarter Two

CHAPEL HILL, N.C., August 1, 2014  Between April 1, 2014 and June 30, 2014, jobs4america recorded  16,395 net new US contact center jobs created.

“Once again, the numbers are showing that companies continue to recognize the value of US based contact center agents,” stated Matt Zemon, Chairman of jobs4america and CEO of Bernard.   “We commend telecommunications companies like Asurion, Comcast and Frontier Communications along with financial service organizations like Alliance Data and Nationwide Insurance for expanding their US operations,” Zemon continued.  “We also commend all the organizations that are choosing to outsource to BPOs with a strong US presence including Chime Soutions, IBEX Global, ACCT, Red Vetures and Targeted Metrics.”

Jobs4america uses data compiled by Houston-based Site Selection Group to record US job creation.  For quarter one, the results are:

April 1, 2014 through June, 2014 Top 10 US Site Expansion/Openings:

chart3.png

April 1, 2014 through June, 2014 Top 10 Site Closure/Downsizing:

chart4.png
Christian Correa