Chapel Hill, N.C., July 22, 2015 Plans for an innovative workforce and economic development program by jobs4america to prepare and guarantee job placement for participants will be detailed at the 2015 PACE Washington Summit on September 29 at the W Hotel in Washington, D.C.
“Over the past two years jobs4america has advocated the advancement of customer service jobs in the U.S., accounting for more than 176,000 new jobs within the customer service industry. Now our efforts are moving beyond advocacy to directly address issues related to unemployment and social unrest. In the process we provide solutions for companies seeking work-force ready employees and support community economic development", said Matt Zemon, chairman of jobs4america and CEO of American Support.
“Our concept is to offer a four-week paid jobs4america training program for qualified participants, in partnership with local workforce development offices. Graduating students will receive an accredited certificate of completion and a job placement offer from within the industry,” said Jack Wilkie, president of jobs4america. Courses will be offered as part of jobs4america’s Institute of Customer Experience (ICE). The education and training initiatives are tailored for participants to create their own definition of success within the customer experience industry.
Core course curriculum is focused on personal identity, enhanced verbal communication and customer experience soft skills. Content has been developed with author and educator Stedman Graham’s based upon his “Passport to Success” principles. These 9 steps guiding individuals to take control of their own destiny and personal brand have been highly-received in more than 80 school districts across the U.S. Additional ICE training is based upon elements of a Customer Obsession Program, developed with Customer Service Review Inc. to heighten soft skills, and Memory Science utilizing gaming technology to help participants remember what matters.
“Graduates will be better prepared to help companies enhance their mean time to proficiency for new hires, produce higher quality scores across all key performance indicators and improve retention rates,” added Wilkie. Participant selection will be facilitated through HireIQ, Solutions Inc.’s on-line interviewing and predictive analytics software.
“PACE is excited to feature the jobs4america sessions at our 2015 TCPA Washington Summit. PACE believes in driving this initiative to create awareness with regulators to make them aware of how many people rely on contact centers to provide for their families and how much taxable revenue our industry creates,” noted Chris Haerich, PACE Senior Vice President.
Details regarding timing and announcement of initial market training will be shared at the Washington Summit. Click here for more information about the 2015 PACE Washington Summit featuring jobs4america or call jobs4america at 515-321-5467.
Founded in 2012, jobs4america is a non-profit coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.
The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers. These channels not only include primary contact centers, but digital channels like mobile, social media and the web. A core mission of PACE is dedicated to proactively balancing industry best practices with current regulatory standards around using these channels when contacting customers.