US Contact Center Industry Has Record Job Creation Quarter

20,499 Net New US Contact Center Jobs Created between April 1, 2015 and June 30, 2015

CHAPEL HILL, N.C., July 15  Between April 1, 2015 and June 30, 2015, jobs4america recorded 24,294 new US jobs announced by the contact center industry.  After accounting for 3,794 lost jobs due to call center and closures, there remain 20,499 net new US contact center jobs created. 

“The second quarter of 2015 has been a record setting month for US job growth in the contact center industry,” stated Matt Zemon, Chairman of jobs4america and CEO of Bernard.  “Liberty Mutual, Comcast, Charter, Google, Conifer Health and Fred Loya Insurance lead the industry with their commitment to US jobs this quarter while back office providers including Qualfon, Alorica and Sitel continue to expand domestically.  ”   

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.  

April 1, 2015 through June 30, 2015 Top 10 US Site Expansion/Openings:

1. Liberty Mutual (2,500 jobs in Plano, TX) 
2. Qualfon (1,200 jobs in Harlingen, TX) 
3. Comcast (1,100 jobs in Tuscon, AZ) 
4. Alorica     (1,000 jobs in El Paso, TX) 
5. Charter Communications (1,000 jobs in St. Louis, MO) 
6. Sitel (700 jobs in Lake City, FL) 
7. Google     (700 jobs in Farmington Hills, MI)
8. Comcast (675 jobs in Spokane, WA) 
9. Conifer Health Solutions (660 jobs in Frisco, TX) 
10. Fred Loya Insurance (600 jobs in El Paso, TX)

April 1, 2015 through June 30, 2015 Top 10 US Site Closures/Downsizing: 
1. QVC (800 jobs in Port St. Lucie, FL) 
2. Conduit Global (600 jobs in Memphis, TN) 
3. Asurion (350 jobs in Great Falls, MT) 
4. First Data (300 jobs in Corpus Christi, TX) 
5. Capital One    (299 jobs in Irving, TX) 
6. Ally Financial (200 jobs in Wichita, KS) 
7. Symantec (175 jobs in Springfield, OR) 
8. Ocwen Financial (140 jobs in Houston, TX) 
9. Everest College (131 jobs in Thornton, CO) 
10. Startek (120 jobs in Grand Junction, CO)

About jobs4america:
Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal.  Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit:

About Site Selection Group, LLC:
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at or contact Jeff Sheehan at 214-271-0565

Christian Correa