United States Leads Global Contact Center Industry Growth

CHAPEL HILL, N.C., March, 15, 2018—Call center industry jobs in the United States continue to expand as companies seek the optimal balance of labor availability, labor costs, geopolitical stability and business climate.  More than 166,990 jobs were created in the industry globally in 2017 with the United States leading that growth with 66,231 new jobs.  At the same time, more than 18,171 U.S. jobs were lost to closings and consolidations resulting in a net new job growth of 48,060 during the 2017 calendar year. 

 “Job growth in the U.S. has been driven by strong economic conditions, technology-enabled productivity enhancements, and corporate reshoring initiatives,” stated Matt Zemon, Chairman of jobs4america and CEO of Bernard BPO.

While the U.S. leads industry job growth, competition for outsourced jobs remains high in traditional global markets including India and the Philippines.  In addition, new offshore markets are emerging for outsourced contact industry jobs.  “Latin America is a fast-growing nearshore alternative for U.S. based companies.  Accessibility of bilingual skills, proximity to the U.S., low cost structure and political stability make it very attractive for outsourcing contact center jobs,” according to Jack Wilkie, President and CEO of jobs4america.

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation. 

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About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America.  In their first four years, jobs4america reported more than 276,000 new U.S. based contact center jobs, exceeding their original two-year 100,000 job goal.  The coalition reported 62,275 net new U.S. contact industry jobs in 2016 and 48,060 net new jobs in 2017. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy.  Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs.  For further information visit: www.jobs4america.net

About Site Selection Group, LLC:
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services.  They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565

Matt Zemon